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Training Your Employees for a Fire Emergency | SERVPRO® of Northeast Charlotte

3/30/2023 (Permalink)

"two fire extinguisher hanging on a tan interior wall” Dealing with the aftermath of a commercial fire? SERVPRO of Northeast Charlotte is your local restoration expert.

Dealing with emergencies at work is part of owning or operating a commercial business. Small situations can often be handled by yourself or your maintenance crew, but larger problems can impact your entire staff.

Whenever fire is concerned, it is crucial that your team understands how to react to help minimize the situation.

Fires can create chaotic situations, so having a plan that your employees can follow can help keep everyone focused and safe. Teaching your staff fire safety basics and how to use a fire extinguisher can go a long way in an emergency!

Using a Fire Extinguisher

Having a fire extinguisher on your property is one of the foundational parts of fire safety. If you have one, OSHA requires that you give your employees the training they need in order to operate one. This includes how to work the fire extinguisher(s) on your property and what situations require one.

Don’t be afraid to get hands-on with your training and let your employees handle your fire extinguisher. Get it out of the case or storage area and let them practice aiming it and pulling the pin. It’s even better if you can have them practice putting out an imaginary fire by sweeping across the flames and standing back at a safe distance of six to eight feet.

Having an easy way to remember how to use a fire extinguisher can increase your employees’ chances of using it correctly when it is really needed. Teach them the acronym PASS!

The fundamentals of fire extinguishers and fire safety cannot be overlooked, and should be taught at least once a year to your staff.

Also, don’t forget to assign certain roles to a few trusted or veteran staff members. If you have someone on your team who is confident and focused in stressful situations, have him or her be the point person for fighting the fire. Others can also help by calling 911 and getting the rest of your team to safety.

Prioritize Your Team

Fire reacts differently in different situations. Small fires in restaurants are much different than if a fire breaks out in one of the local business district buildings, like off of Hendry Road. If the situation escalates, it can become dangerous really quickly for your team.

Safety should always be your main focus during your training, so ensure that your staff understand that their safety is your top priority in any situation. If at any point any of your employees feel unsafe or uncomfortable staying to fight the fire, teach them that it is OK for them to seek a safe way out of the building.

Building a fire safety plan with your team can help make your staff’s response to an emergency much more seamless. Using these tips can build your employees’ confidence in any fire situation in the future.

Dealing with the aftermath of a commercial fire? Our SERVPRO specialists can restore your losses and return your workplace to its pre-fire condition.

Choose SERVPRO of Northeast Charlotte When You Need Help | SERVPRO® of Northeast Charlotte

3/14/2023 (Permalink)

"a SERVPRO crew unloading cleaning equipment out of a green van " No job is too big or small. Call SERVPRO of Northeast Charlotte today to schedule your estimate.

When you suffer damage to your home or business after a storm or unexpected disaster, choosing what steps to take next are important. Having a reliable restoration team help you with the cleanup is one of the most important decisions you can make. When you choose SERVPRO of Northeast Charlotte, you will get a team that genuinely cares about your home and your family.

We will work hard to tackle your restoration project! Our services include water, storm and fire damage restoration, as well as vandalism or graffiti cleanup services. We aren’t afraid of a tough or complicated project.

One of the other things that makes us stand out against our competitors is the fact that we are local to Charlotte!

The Benefits of a Local Restoration Team1. We Can Be at Your Door Faster

When you are faced with damages after the unthinkable happens, seeking help with the cleanup and restoration is probably at the top of your list!

Since we are located right in town, we can answer your call for help faster and get started on your project right away.

2. We Understand Charlotte Weather

Another benefit of being close to the community we serve is that we witness the weather as it is happening! When inclement weather is forecasted on WBTV, we are hearing it, too.

The biggest difference is that in addition to preparing our own homes, we also start to make a plan for responding to your calls for help after the storm passes.

We fully understand what it means to hunker down during an unexpected severe thunderstorm or to wake up to blizzard conditions! These experiences make us very qualified to handle any resulting damages you have.

3. We Appreciate Northeast Charlotte

While we understand that there are other restoration companies out there, no one else knows Northeast Charlotte quite like we do! Our unique ties to this area ensure that we are able to easily access your home and we can offer you suggestions of things to do while we are working on your home.

For example, we know what a hidden treasure Latta Nature Preserve is in Huntersville, and we can give you a recommendation on the best place to find seafood and a great view of the waterfront on Lake Norman. (We recommend Port City Club—just remember to make a reservation!)

Because we are so invested in our community, we take pride in every project we have. We also are more familiar with local governmental and regional regulations, meaning that we can ensure a smooth permitting and rebuilding process.

Our National Resources

You will always benefit from our local approach because we can be there faster and know the area, but you may also benefit from our national reach as well!

We are connected to other area SERVPRO locations if your project requires extra staffing or additional resources. We can count on our neighboring teams to help you out.

When disaster strikes your home or your business, we’re the team you can trust—located right here, close to home. Get in touch today to get started!

Water Damage Could Impact Your Business Today | SERVPRO® of Northeast Charlotte

3/14/2023 (Permalink)

"a zoomed in view of a wooden floor showing signs of water damage " SERVPRO of Northeast Charlotte is your local commercial restoration company. We will always be here to help and get you back in business

The risk of water damage is every business owner’s worst nightmare! In addition to the costly repairs, having to close your business during the restoration could mean shutting your doors for good.

Since water is all around us, water troubles can stem from a variety of places. A burst pipe or faulty sprinkler system could leave your inventory soaked through, it could warp your floors, or ruin your walls.

Of course, water damage can also come from Mother Nature. If your gutters are backed up, rainwater could leak down your roof; in the winter if ice builds up along your roofline, it can press into your attic and cause damage without you even knowing it!

Knowing the Ins and Outs of Your Building

If you own a business, chances are that you know your building or storefront like the back of your hand. This should include knowing where your water shutoff valves are!

This can ensure that you stop the problem upon discovery and you can prevent further damage. This information also needs to be shared with anyone else who would be responsible for your space while you are not there.

Dangerous Water

Since we are surrounded by water, it functions in many different ways in our lives. It is important to know where the water is coming from.

White water: White water is the water found within your pipes. It isn’t considered dangerous, and you can handle it in small amounts.

Gray water: This type of water is found in the back of your toilets and within your sink drains. While it is considered contaminated, you can still handle it in small amounts. Just don’t consume it!

Black water: Black water is a safety issue every time. It comes from your sewage system or storm drains and can harbor toxic material. A professional with the proper safety equipment should be cleaning up black water.

Don’t Delay!

Upon discovering the water issue, shut off the water source or close off your water valves. Start opening windows or run a fan to begin the drying process, and be sure to close the area to the public to keep them safe.

It is also important to document any damages with pictures! Your insurance agent will want them and it is always best to get recent and accurate pictures.

Hidden Water Dangers

If the standing water is relatively easy to clean up, that is great! However, there still could be hidden issues within your walls and floors that you are unable to see without the proper equipment.

Our team at SERVPRO of Northeast Charlotte is here for you for whatever water damage situation you are facing. Our industry-leading equipment provides us with the best possible chance at a full restoration, and we will work tirelessly for you.

When disaster strikes your commercial property, we’ll be there to help clean up and get you back in business quickly. Reach out 247 to get started!

Protect Your Home From Fire This Holiday Season | SERVPRO® of Northeast Charlotte

3/14/2023 (Permalink)

"a small Christmas tree in front of a burning fireplace " Should a fire issue pop-up during this holiday season, SERVPRO of Northeast Charlotte will be on call ready to assist.

It’s already time to celebrate the holidays again this year! With all of the cookie baking, decorations, twinkly lights and hot cocoa, it’s no wonder why this season is a favorite for so many people.

While you are busy celebrating and enjoying time with family, it’s also important to reinforce your fire safety measures. This time of year brings an increase in house fires, so you need to stay vigilant.

Fire-Safe Decorating

Decorating your home in all of the holiday colors and lights can make your spaces so cozy, but be careful! Many decorations are flammable, and decorations are actually responsible for about 790 structural fires every year.

Traditions like hanging stockings over the fireplace can be beautiful, but also a fire hazard. Even just a small spark can start a fire and ruin your memories (and your home). Consider hanging them to the side of the fireplace, or make sure they aren’t hung too close to any flames.

If you are a “real tree” family, make sure that the tree you choose from the lot or cut down is fresh and not dehydrated. A dehydrated tree or tree that is dropping dried needles can be a fire risk. Keep your tree watered daily and clean up any pine needles right away. Any lights should also be unplugged at the end of every night.

Other Hazards to Watch For

If candles are involved in your family traditions or if you just like the ambiance they bring, light them carefully. Candles are a common cause of house fires and should be respected at all times.

Only light them when someone is nearby to keep an eye on them, and always extinguish them when you leave the room.

Having lights on your home or decorations in your yard is a classic holiday tradition as well. Just make sure that the lights or décor you choose are tagged for outdoor use and can withstand the elements. Also, only use the approved hooks to hang them and never pierce the wiring with nails or staples.

Once you do your part in reducing fire risk, make sure you take the time to relax and enjoy all that the Charlotte area has to offer this season. Add a stroll through the Christmas Village to your calendar or plan a family day sledding at Cordelia Park!

While you are busy enjoying the holidays, know that the team at SERVPRO of Northeast Charlotte is ready and waiting to respond to your call for help. If you do suffer fire damage, call us right away and we will be there!

Have smoke or fire damage in your house? Contact us today to get cleaned up fast.

Preparing for the Winter Season | SERVPRO® of Northeast Charlotte

3/14/2023 (Permalink)

"side by side view of a hot and cold thermometer " If you experience damage due to a winter storm, call SERVPRO of Northeast Charlotte. We have the experience and equipment for any issue

The colder temperatures are arriving! Fall and winter are upon us once more, so it is important to start preparing your home for the change in seasons.

While winters in Charlotte tend to be more mild than other parts of the country, we are still prone to cold snaps and heavy snowstorms from time to time. Preparing ahead of time can help your house and family weather any weather.

Winter Around Us

We are predicted to get more snow than usual this year, along with colder temperatures than we are used to. Lucky us!

Compared to other parts of the country, we may be having a whiter and colder winter. As long as we are prepared for the weather, though, we can handle anything.

Winter Around Northeast Charlotte

Our mild winters are something that usually is a perk of living in North Carolina! With our temperatures hovering in the 50s during the day for most of the season, we consider this a great place to live and experience the seasons.

While we should begin preparing for a wet, rainy and (perhaps) snowy season ahead, we can also hope to enjoy some of the warmer days that we are used to.

Preparing Your Home for Winter

Winter comes in all shapes and sizes, so we should all start preparing our houses for rain, snow, sleet and ice as best we can.

Starting inside, you should update your emergency kit and add in some canned goods. If we get hit with a blizzard or an intense winter storm, travel to the grocery store may not be advised for a while.

You should also always have a fully stocked emergency kit ready to use at any time. This kit should have a weather radio or another reliable weather alert device that doesn’t run off of electricity.

Next, address your windows and doors. If you have been noticing moisture or cold drafts around them, chances are that they are not weatherproof. If you don’t work on sealing up any leaks or cracks, you could end up with water or mold damage.

When you are done inside, take an afternoon outside and clean out your gutters and clean off your roof. It is also important to keep an eye on the overnight temperature and cover your outdoor faucets if the temperature dips below freezing. You don’t want to be dealing with frozen or burst water pipes!

No matter what kind of weather this Charlotte winter brings us, we are ready! Just know that if you do suffer storm or water damage to your home, your SERVPRO of Northeast Charlotte team is here for you. Our 247 emergency response allows us to answer your call for help day or night.

If you experience damage in a winter storm, call us. We have the experience and equipment to get your home back to normal.

How to Catch Water Leaks Early | SERVPRO® of Northeast Charlotte

3/14/2023 (Permalink)

"a white ceiling showing signs of water damage from a leak " If you experience any water damage inside your home or business, reach out to SERVPRO of Northeast Charlotte.

Water is constantly flowing through the pipes of our homes and out of our appliances and fixtures. We rely on water for so many household uses that it is no surprise that the threat of water damage is so abundant in our lives.

Spotting a water leak before it gets out of control can help prevent a costly and extensive repair process. Check out our tips for preventing a water issue in your home below!

Bathrooms and Water Damage

Our bathrooms are perhaps the most used rooms in our homes. The sinks, bathtubs, toilets and showers are necessary fixtures in our daily lives. Each one has a water supply line that needs to be checked on occasion for wear and tear.

Each of these fixtures also has a watertight seal that could deteriorate over time, leaving you vulnerable to a big water problem at any point! Check these areas each time you clean your bathroom and address any small drips or leaks immediately.

Avoid Faulty Appliances

If you are a homeowner, you know how costly and extensive a full appliance failure can be. Water damage from appliances like dishwashers or washing machines can warp or ruin floors, soak through walls, and cause mold growth.

Catching any small leaks early can prevent all of these issues. Routine inspection, along with routine cleaning, can alert you to a developing problem early. If you discover mold or water spots behind or underneath these appliances, call us immediately!

The Threat of Winter Weather

We are lucky enough to see it all in the Charlotte area! We are vulnerable to rain, snow, sleet and ice all season long. Sometimes, it can all happen in a single storm event.

Because we can experience many different kinds of winter weather, it is crucial to prepare your home for what is to come this winter season.

Clean off your roof and clear your gutters so that any rain or sleet we get can run down and flow away from your homes. It is also important to make sure your windows and doors are moisture proof. Drafty areas can let in the cold temperatures or unwanted moisture. Any lingering moisture can be the start of a mold infestation!

If you experience water damage inside your home or business, call us 247. We have the experience and equipment to get your property back in working order fast.

SERVPRO Is the Answer to Your House Fire | SERVPRO® of Northeast Charlotte

3/14/2023 (Permalink)

"a small house completely engulfed in flames For quick repairs following a fire, get in touch with our team at SERVPRO of Northeast Charlotte.

If you are a homeowner, avoiding house disasters is something that is always on your mind. If you do suffer damage, it can be overwhelming and life-altering if the disaster is widespread enough. House fires in particular can cause extensive damage and are stressful for families.

When faced with the aftermath of a house fire, it can be hard to know where to turn first. Thankfully, your SERVPRO of Northeast Charlotte team is here for you!

Our team is highly trained in fire damage restoration and will help you completely recover from fire damage quickly and efficiently.

Give Us a Ring

Once you are sure that everyone in your family is safe and accounted for, it is time to give us a call. Our emergency response team is here 247 to respond to your call for help.

Our first conversation will be a discussion about the fire, and we will ask a lot of questions so that we can better understand the severity of the damage. When we know how extensive the fire was, we pack up our trucks with the equipment we will need and then hit the road.

Upon arrival, we get right to work. The first thing we do is complete a thorough assessment to make sure our initial plan aligns with the damage that we see.

Cleaning up the Mess

If your home has exposed sections or rooms, we don’t want to cause further damage while we are working, so we board up any windows or cover the exposed parts of your home with tarps. This helps prevent the soot and smoke from traveling and it protects your home from the elements.

Now we are ready to start cleaning! We perform a full surface-cleaning to remove debris and soot, and then we sanitize the space to ensure it is completely clean. Once your space is clean, we can employ our deodorizers to remove any lingering smoke odors.

Tackling Your Repairs

After we ensure your home is sparkling clean, we can turn our attention to your construction needs. We can do everything from laying new carpet to rebuilding entire sections of your home!

We are capable of handling anything that your project requires. When you are faced with disaster, your SERVPRO of Northeast Charlotte team is here for you.

For rapid repairs following a fire, get in touch with our team at SERVPRO of Northeast Charlotte! We will work as quickly as possible to return you to a safe and fully restored property.

Keep Water Out of Your Commercial Property | SERVPRO® of Northeast Charlotte

3/14/2023 (Permalink)

corner of interior wall showing signs of black mold from water damage Experienced water damage in your commercial building? SERVPRO of Northeast Charlotte can help you get dried out quickly.

Water is essential to many of the things we do on a daily basis! Especially as business owners, we use water in a variety of ways from our water heaters to our bathrooms. But when water ends up where it shouldn’t, it can cause widespread damage and leave you with a costly repair bill.

When you own a business or commercial property, it is crucial that you avoid unexpected closures at all times! A simple closing could lead to lost wages, lost revenue and could affect your entire year. Being able to keep your property dry and free from damage can allow you to stay open for business.

3 Places Water Can Cause Destruction

Avoiding any sort of business interruption is important to you and to your employees. That is why it is important to make a habit of regularly checking these locations around your property or having your maintenance team add this into their duties.

Being proactive and catching problems early can help avoid a larger disaster from occurring.

1. The roof. Whether or not you think about it every day, your roof is hard at work protecting you from the elements. If it becomes damaged or compromised in any way, you could wind up with water in your attic or within your entire space. Make it a priority to get on your roof and inspect it after every storm and look for broken or missing shingles and any visible damage.

2. Bathrooms. We use water in our bathrooms every day, and your commercial property is no exception! The water lines around our toilets and sinks can spring a leak at any time, or the caulk around our fixtures can slowly wear away. Have someone on your staff check these spaces often for potential issues.

3. Water heaters/HVAC/boilers. Any appliance that uses water to function can be the cause of water damage. A leaking water heater or clogged drain from your washing machine can lead to a massive water problem really quickly. Make sure you are watching for puddles or investigate any dip in your water pressure. Catching these problems early will only be beneficial for you!

Helpful Steps to Take

Barring a natural disaster or severe weather event, most water damage is preventable. This is why it is beneficial to be proactive against any potential issues! It can save you both time and money in the long run.

Creating a maintenance plan is the first step you should take to minimize your risk of a water disaster. It can help you avoid malfunctions from your pipes or appliances if your equipment is in good working condition.

Working with us at SERVPRO of Northeast Charlotte to create an Emergency Ready Plan is another great step! We can work with you and your specific building to help take some of the guesswork and stress out of your response after a water disaster does occur.

Once you are prepared with your plans, investigate any potential signs of a water issue quickly and make sure that your managing staff understand how to shut off water access to every area of your building. If you do suffer water damage, remember that your SERVPRO team is here for you no matter what!

Experienced water damage in your commercial building? Contact us to get dried out quickly.

Protect Your Home From Spring Storm Damage | SERVPRO® of Northeast Charlotte

3/14/2023 (Permalink)

"dark stormy clouds forming into a spring storm ” SERVPRO of Northeast Charlotte team is always here for you, if you experience any storm damage call us right away

We are grateful to start seeing the first signs of spring here in the Charlotte area! Our team joins you in the excitement of welcoming in a new season and the warmer weather. That also means that the arrival of spring rain and thunderstorm season is quickly approaching as well.

Preparing your home now for the possibility of severe weather is the best way to prevent large-scale disasters from occurring. We explain some of the key areas to address in and around your home below, so check it out!

Clean Up Your Property

The winter season brought all kinds of weather to us! Heavy rain, tornadoes and icy conditions were all present this year, which means that there is a chance that your gutters were working hard for you.

Make sure that they are cleared of leaf buildup or blockages, and address any damage that you see. If the first spring rain has nowhere to go when it lands on your roof, water damage becomes a high possibility.

It is also time to address the vents around your home. Because of the ice and windy weather we have seen, it is important to check your vents for ice buildup or debris blockages. If your vents can’t work freely, it can cause appliance malfunctions and even be dangerous to your family. Prioritize your furnace, dryer and attic vents if you have them.

Outdoor pipes and faucets have the ability to freeze under freezing temperatures, so we experience that risk every time we dip below freezing. Take a walk around your property to inspect your lines for cracks or puddles around your faucets. Burst pipes can be really destructive!

Fix What You Find

Since the majority of us don’t spend too much time on our roofs, it can be easy to overlook this area of our homes when it comes to maintenance. However, our roofs are a high-risk area for damage.

Take the time to grab a ladder and get up there! A single missing shingle or gapping issue along your roofline can become a huge issue when the rain starts to fall. If you can fix these damages right away, you can keep your home (and your family) nice and dry.

Severe Weather Preparations

Inside your home, make sure that your systems are set up for success. If you have a sump pump, give it a thorough inspection or have a professional technician come out to ensure it is working properly. The worst time to find out your sump pump isn’t working is when the rain is pouring down outside!

Severe weather season can be damaging winds, tornadoes and heavy thunderstorms, so restocking your emergency kit is crucial. Add in anything that you used in the winter, and edit the supply to ensure your entire family is able to stay comfortable during an emergency. Lastly, address your communication systems and make sure you have reliable ways of connecting with family and receiving weather alerts.

We all know that weather is unpredictable, so if you suffer storm or water damage this spring, remember that we are here. Our SERVPRO of Northeast Charlotte team is ready to jump into action at the first phone call! We will work hard to restore your home to its preloss condition as quickly and efficiently as we can.

Got water damage? We are here to help 247 and can restore your home quickly.

The 3 Largest Storm Damage Threats | SERVPRO® of Northeast Charlotte

9/28/2022 (Permalink)

"a large lightning strike off in the distance of a dark sky" When you suffer storm-related damage to your home or business, make SERVPRO of Northeast Charlotte your first call.

If you see severe weather in the forecast, chances are that there is always an element of worry in the back of your mind. Storm damages are very real and common when the weather gets severe enough! Thankfully, a lot of homes nowadays are built to withstand severe weather, but there is always a risk involved when it comes to Mother Nature.

We address the three largest threats to our homes in this latest blog post! Water, wind and impact damages are among the most common reasons for home damage, and if the incoming storm is producing all three threats, you could have a big mess on your hands.

However, just because there is a storm in our area, it doesn’t mean that your home will suffer any sort of damage. It all depends on the incoming system and the weather it is producing. Your location in the city, the landscape around your home and the very structure of your home also come into play as well.

In Charlotte, we see severe thunderstorms, tornadoes, flash flooding and winter storms, so it is crucial to be prepared for the variety of threats that we are susceptible to.

Wind, water and impact damages can come out of any of the above threats, so let’s break them down below:


Wind can come with tornadoes and any sort of severe storm. When it blows quickly enough, it can cause massive amounts of localized damage. Even thunderstorms alone can produce winds over 100 mph.

Wind has dual threats. By itself, it can sheer off house siding or pull shingles off the roof. And wind can make trees and other large objects seem weightless, allowing them to become projectiles.

Make sure to stay inside if a straight-line wind warning is issued or if the wind speeds start to pick up.

If you have enough of a heads-up before any incoming storm, you can tie down any loose furniture or play sets in your yard and also clean up any dead trees or limbs. Reducing the amount of hazards in your yard can keep your damage risk low.


We rely on water from storms to keep our lawns, trees and gardens thriving, but if the rain is heavy enough, it can cause massive headaches for homeowners! Water can flood basements, weaken walls and floors, and cause exponential mold growth if left untreated.

To reduce your risk of widespread water damage, make sure that any landscaping you do ensures water flows away from the foundation of your house, or consider installing a rain garden! A rain garden can enhance the beauty of your yard while also providing a place for all of the storm water to flow to.

If your home has gutters, keep them clear of any blockages. When your gutters can function properly, it helps move water off of your roof and away from your home.


Perhaps the most scary of the three is “impact damage.” Whenever a large tree or outdoor object falls or is tossed into your home, there is the potential for catastrophic and costly damages.

Do your best to keep your trees maintained by trimming them regularly and removing any dead limbs quickly. You can also try to secure any large outdoor furniture if you have enough time ahead of a storm.

The cost associated with severe weather damages is huge! In just 2021 alone, Americans reported over $145 billion in damages. This number can be reduced by incorporating some of our storm preparation tips!

When you do suffer some sort of storm damage to your home or property, we want to be your first phone call at SERVPRO of Northeast Charlotte. We have a quick response time and can get going on your restoration project right away.

When you suffer storm-related damage to your home or business, it’s important that you know who to call! Contact us today to get your storm damage restoration started faster.