Understanding Insurance Claims With SERVPRO | SERVPRO of Northeast Charlotte

4/15/2024 (Permalink)

SERVPRO of Northeast Charlotte is Here to Help® with your business' disaster recovery!

Disaster situations are confusing enough, aren’t they? The initial panic, the chaos of an unexpected situation and the sheer danger that your family could be in can all add up together to create a really unfortunate situation.

Even more unfortunately, however, is that your experience is not over right when the disaster situation has been handled and controlled. You still will have to navigate your recovery process.

That’s where we come in! We will make sure to facilitate a quick restoration no matter your situation, and we will also handle the more unexpected parts of disaster recovery, like navigating your insurance claim.

Does Your Business Have an Emergency Ready Plan? | SERVPRO® of Northeast Charlotte

2/17/2022 (Permalink)

If the day comes where your business is hit with disaster or emergency, you can rest assured SERVPRO of Northeast Charlotte will be there to help.

Running a business can be a lot of hard work, dedication, time and fun! That’s right—it can be fun, but fun doesn’t happen or make you successful if you don’t have the other qualities as well. And SERVPRO is here to help you with those top three qualities.

When you’re struck by a natural disaster or an accident, it can take over your business in a matter of minutes! So it’s essential that you have some kind of plan in place, and that’s what we want to help you with. According to FEMA, 40% of small businesses aren’t able to reopen their doors after they have been hit by a natural disaster. And 20% of the businesses that do reopen are forced to shut down within the first year of business.

This is why it’s important that you have a plan in place. It’s scary to see that three-quarters of all small businesses don’t have an emergency plan in place. Let’s change that!

As a locally owned and operated business, we are ready to help other local businesses. Whether your business operates in Charlotte, River Run or Mallard Creek, we can help you prepare an Emergency Ready Plan.

We will work with you to carefully parse through your business needs and requirements, as well as special challenges you might face in the wake of a disaster. The Emergency Ready Plan will be personalized to your specific business, offering you all the details about what to do in a weather emergency or similar situation. Our goal here at SERVPRO is to help you become so efficient that when or if a disaster strikes, you can easily hit “go” and know that everything else will fall into place.

So, in short, your local SERVPRO experts are here to help you with the hard work, dedication and time piece of your business plan, so that you can focus on the fun part. Get started on your plan today by giving us a call.

When your business is ready to prioritize planning and safety to prevent extended downtime, contact SERVPRO to get the Emergency Ready Plan underway from the folks who know all there is to know about disaster and recovery.

The Process for Restoring Your Home After Water Damage | SERVPRO® of Northeast Charlotte

1/28/2022 (Permalink)

When water damage strikes, make the call to SERVPRO of Northeast Charlotte for A-to-Z cleanup and restoration.

On a daily basis, there are 14,000 Americans who experience water damage issues in their homes. If this happens to you, you can count on us here at SERVPRO to help you all the way through the cleanup process.

Because any kind of damage to your home is life-altering, we will be here ready and waiting for your call. Here’s what to expect from us at every step of the process:

Emergency Contact. Emergencies tend to happen at the most inopportune times, and because we know that, we are here for you 24 hours a day, seven days a week. We will talk with you to gather information about the nature of the damage, set up an appointment to visit the site in person and determine next steps. We know that a quick reaction time isn’t only necessary for your home—it’s also important for your checkbook and mental well-being.

Inspection and Water Damage Assessment. When our SERVPRO technicians arrive, we immediately make sure that the water has been stopped at the main source. We will then evaluate the damage, making note of any hazards along the way, and sit with you to figure out where to begin.

Water Removal. We will start by removing all the water inside of your home. We use powerful pumps and extraction units that can remove hundreds, or even thousands, of gallons of water from your home.

Damaged Material Removal. As we remove the water, we will work with you to discuss what items can be saved and what will need to be replaced. We will act quickly to remove the items and use industry-leading equipment to help restore your belongings.

Cleaning, Sanitizing and Deodorization. Water damage obviously creates a need for cleanup, sanitizing and deodorization for many things inside the home. We will work diligently to make this happen by using time-tested techniques to restore your belongings.

Drying. The drying process doesn’t stop once the standing water is gone. There is remaining moisture that eludes the eye, which we can remove by using our cutting-edge equipment. Base on the specific needs of your situation, we do whatever we can to help moisture levels return to normal. This will help prevent mold growth.

Monitoring. Throughout the process of drying out your home, we stay in constant contact so that we can assess the damages and make sure we are using best practices. We will call and make visits daily so that we can adjust equipment and techniques as needed to speed things up.

Repairs and Construction. While the water might be gone, it doesn’t mean the hard work is over. That’s when the reconstruction or repairs begin! And we can handle everything from the simplest things to large scale rebuilds if that’s what it takes.

When water damage strikes, make the call to SERVPRO for A-to-Z cleanup and restoration. We’ll make your damaged property look “Like it never even happened.”

Restoration Can’t Wait | SERVPRO® of Northeast Charlotte

1/28/2022 (Permalink)

If a fire issue pops up during the holidays, remember the trusted leader in the recovery industry, SERVPRO of Northeast Charlotte.

Picture this: It’s Friday evening, your best friend is over for a sleepover, pizza was just delivered and you’re anxiously awaiting TGIF to start. We’re talking two solid hours of your favorite shows. Life is good!

But these days, you don’t have to wait for Friday night to watch your favorite shows. Life is all about instant gratification. You can watch what you want, when you want.

While there are still some times in life when we have to wait, there are some instances where you not only don’t want to wait—you simply can’t. That’s the case when disasters or accidents strike your home or business, leaving you in a desperate situation.

And here at SERVPRO, we understand that to the fullest. That’s why we’re here 24 hours a day, seven days a week, so that we can help you during your darkest hour.

After a fire. While the flames of a fire can cause major damage to a structure, the truth is there are other aspects to consider.

Flames may burn up your possessions or the building structure, but even if they don’t, soot or smoke can not only cover your home from floor to ceiling, but also absorb into the walls of the home. That leaves behind residue and odor that’s difficult to remove.

After water damage. Even a small leak needs to be cleaned up quickly. When water damage sits, it can create another mess that can easily cause damage as well. Standing water or even moisture left in place for only 48 hours can result in mold growth.

And we know mold is not something that is an easy fix, especially the longer you go without addressing it. It not only causes health issues, but it absorbs into the structure of your home.

When disaster strikes, prompt action can help fix the problem and prevent future problems. That’s why we’re here for you when you need us, ²⁴⁄₇.

When you need help after a home or business disaster, fast service is a priority, and there’s nobody faster or more prepared than SERVPRO. Call us anytime to take advantage of our 24-hour emergency service.

Autumn Brings Increased Fire Risk | SERVPRO® of North Central Mecklenburg County

1/28/2022 (Permalink)

Be mindful about fall fire safety. Always remember that SERVPRO of North Central Mecklenburg County is the trusted leader in the restoration industry.

Those of us in North Carolina are no strangers to the heat of summer! By the time September rolls around, we’re ready for a bit of relief.

Now the air is getting crisper, the humidity is dropping and sooner than later, in the mornings and evenings, you may even want a light jacket.

Fall is almost here! A favorite season for campers, leaf-peepers and of course trick-or-treaters. Fall weather is perfect for many fun outdoor activities.

But each seasonal change brings with it new fire hazards. So grab a pumpkin spice latte, and let’s review a few fire safety tips for this autumn season.

Outdoor Fires and Campfires

Building a campfire is part art and part science. Knowing how to assemble the proper amount of tinder, twigs and sticks and stacking them in a manner that will combust is the art. The science is providing dry fuel in the right sizes and amounts that are small enough to catch fire.

It’s best to use a long reach lighter or wooden matches when starting a campfire. Never use an accelerant like kerosene or lighter fluid, and make sure to build your fire away from structures and other flammable items.

Before leaving your campsite, make sure to extinguish your fire completely. Slowly drown out the fire and embers until there is no smoke remaining. Anything you leave behind can start up again with the right breeze.

Leaf Burning

Dried leaves will start accumulating in your yard soon, and many people like to burn them as a method of disposal.

However, in Mecklenburg County, open burning is prohibited. You will have to find an alternative form of disposal to get rid of leaves and yard debris.

Space Heaters

Portable space heaters are a frequent cause of fires in the fall and winter. If you’re going to use one, do it safely.

Always keep flammable items away from the heater. All space heater should be equipped with an automatic shut off in case the unit overheats for tips over. If your space heater doesn’t have one, buy a new one that does.

Make sure to place the heater on a level surface and keep kids away from the area of the heater. Plug it directly into an outlet and avoid using an extension cord. Turn it off if you leave the room or go to bed.

Halloween

Next month, goblins and spooks will abound on the 31st!

Keep in mind, Halloween decorations and even costumes can be fire hazards. These things are everywhere during the spooky season, so be attentive and responsible as you celebrate.

If a fire hazard should turn from potential to reality in your home, remember the trusted leader in the recovery industry and contact SERVPRO to get your property fully restored right down to the smell of smoke.

What Factors Can Make Drying More Efficient in My Charlotte Home?

6/11/2020 (Permalink)

SERVPRO has the tools to restore your water damaged home. Call us today!

Our SERVPRO Team has Powerful Tools and Equipment to Manage Specific Facets of the Drying Sciences to Restore Your Water-Damaged Property 

Drying your Charlotte home is often more complicated than addressing surface water alone. While many property owners consider water restoration to be little more than sopping up pooling water on the floor of your house, there are often several more steps then mopping and towel drying. With as fast as water can migrate throughout the property, structural cavities and expose materials often absorb a portion of the damage, requiring more complex and involved drying solutions.   

With experienced technicians on our roster with water restoration accreditations through the Institute of Inspection, Cleaning and Restoration Certification (IICRC), we have professionals available to restore water damage in Charlotte's homes at any time of the day. Part of the experience of these professionals and their extensive training involves understanding the three primary elements of drying. These main branches of drying science include: 

• Humidity
• Temperature
• Airflow 

How Can You Regulate Humidity?  

Higher humidity levels can slow the drying process, ultimately keep customers from their homes longer and make water damage restoration cost more money. Desiccant dehumidifiers can pull moisture from the environment and replace it with a dryer exhausted air from the unit. 

What Temperature is Best for Drying?  

Warmth is always a desirable factor when it comes to drying construction materials and contents in a water damaged home. To achieve this, our professionals utilized portable electric heaters within the drying zone to increase the temperature and its evaporative properties. 

What Tools Work Best for Moving Air Through a Drying Zone?  

Airflow is an essential factor when it comes to drying out more substantial areas of the structure. After establishing a drying zone, tools like air movers can force heated air throughout this affected region to expedite evaporation. 

Give our experienced SERVPRO of North Central Mecklenburg County team a call anytime you need water restoration at (704) 596-9700. 

More about Charlotte.

What Precautions Should I Take When Cleaning Fire Damaged Surfaces?

5/21/2020 (Permalink)

Call our experts after you experience a fire disaster, we have training in fire & smoke restoration, odor control, upholstery & fabric cleaning.

Engaging SERVPRO Fire and Smoke Restoration Technicians Eliminates the Headache of Making Choices during Fire Damage Restoration in Mecklenburg County

It is common for fires in Mecklenburg County to leave surfaces such as floors, walls, and ceilings covered in soils such as soot, tar, and other residues. The water or other chemicals used to quell the flames also cause some form of soiling. The most inexpensive way to deal with the soiling is by cleaning since refinishing or resurfacing is more expensive. Despite its usefulness, cleaning can cause problems if not done correctly.

Can I clean unsealed wood after fire damage incidents in Mecklenburg County?

Although unsealed wood is not likely to be a predominant material in many items or surfaces in your house, there are a few pieces somewhere within the structure such as:

• Cabinet interiors
• Structural supports
• Paneling

Cleaning residues or soils from surfaces with unsealed wood can present some unique challenges. For instance, raw wood absorbs and holds most solutions, so it is easy to stain the surface permanently while trying to clean it up. If the surface is only soiled lightly, the best approach is to clean it without using solutions. For example, wiping with Dry Cleaning Sponges helps. Wet cleaning is essential in case of heavy soiling. To negate the possibility of driving residues deep into the material, our SERVPRO technicians use denatured alcohol to facilitate safe wet cleaning. 

Do plastered surfaces present any cleaning challenges?

Plaster is a common material used in walls or ceilings, which also happen to be the common areas where smoke residues collect during fires. The accumulation of residues occurs because the increase in temperatures inside the building also increases air pressure, thus forcing smoke against the surfaces where it deposits residues. 

Since there are different variations of plaster, the cleaning challenges you face might depend on what type you have on the surfaces that you intend to clean. Common types of plaster include:

• Stipple plaster
• Sprayed-on acoustic plaster
• Swirled textures

Wet cleaning such areas is not a good idea since water-based cleaning products are likely to dissolve the material. Sprayed-on acoustic plaster is the most vulnerable and the slightest contact can chip it off. Our technicians use distinct approaches to clean such areas without causing unnecessary damages. For example, we can use a vacuum to remove soot from the plastered surface.  We use the nozzle attachment and hold it around one inch away from the wall when cleaning to eliminate the chances of smearing. 

How hard is it to clean masonry?

Despite your best effort, you might not manage to remove all residues from masonry surfaces. This might sound unusual considering the surfaces are resilient, thus enabling the use of many cleaning approaches and products.  

Masonry refers to many products, including:

• Marble
• Slate
• Cinder block
• Concrete

The main problem with masonry materials is their porous nature that allows residues to penetrate beyond the surface and odor retention. However, if the material has a sealer coat applied before the fire, it eliminates the challenge. Sealers are more common in floors than walls. Our SERVPRO technicians inspect the level of soiling in masonry surfaces and perform some tests to determine which method is likely to bear fruit. Some of the common methods we use include:

• Wet cleaning with alkaline cleaners
• Wet cleaning with a strong acid
• Abrasion blasting
• Dry cleaning

Why is it necessary to test before cleaning masonry surfaces?

The porous nature of masonry that allows penetration of residues also allows the absorption of cleaning solutions. Sometimes, the cleaning product reacts with the material reading to color change. Therefore, you might end up with stains, even when cleaning is successful.  Pre-testing a cleaning solution in an inconspicuous section of the soiled surface helps reveal the color changes before you clean all areas. 

When using alkaline cleaners, our SERVPRO technicians consider the level of soiling to determine the concentration levels. We apply the solution generously with a bucket or pump up sprayer to ensure the surface remains wet during dwell-time.  Agitation is also necessary, so we brush or scrub the area thoroughly before rinsing off the cleaning solution. For proper rinsing, we prefer hosing the area or using a pressure washer. With masonry, the true effects of the cleaning process are only apparent once the area dries fully. Our technicians help quicken drying by setting up air movers to improve air movements. 

Taking precautions helps improve the outcome when restoring fire damage. You can be confident you are taking the right approaches by involving an experienced teat like SERVPRO of North Central Mecklenburg County. Call us at (704) 596-9700 to help make any loss, "Like it never even happened."

Certified: SERVPRO Cleaned – a defensive cleaning program

5/20/2020 (Permalink)

Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open in Mecklenburg County, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

• Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
• Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
• Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of North Central Mecklenburg County today at (704) 596-9700 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

What Can I Do After a Fire Loss in Mecklenburg County?

5/15/2020 (Permalink)

This is why it is best to call SERVPRO of North Central Mecklenburg County at (704) 596-9700 so that we can get started!

Dealing with Fire Damage is What SERVPRO Does Best – Call Us to Restore your Mecklenburg County Home!

There is a vast amount of work that goes into cleaning up your home after a fire, which why it is best to enlist the help of trained technicians to get the job done as efficiently as possible. Whether you had a small fire in one area of your home or many zones have been impacted, SERVPRO has the tools, training, and experience to make sure everything gets fully restored to pre-fire loss conditions. We’re Faster to Any Size Disaster!

What Methods are Used for Cleaning Up the Mess?
Once you call us to help with the fallout of fire damage in your Mecklenburg County home, we have tried and true protocols that get results fast! Our IICRC-certified technicians assess your interior once the home is deemed safe for entry. We then formulate a plan to:

    •    Remove charred debris and unsalvageable items
    •    Perform pack-out services, which includes bringing items off-site for further cleaning and restoration
    •    Address areas where water may have traveled while extinguishing the fire
    •    Begin with drying methods as well as cleaning to remove stubborn soot and smoke particles
    •    Ensure that all areas impacted by the fire and smoke odors are treated to make your home “Like it never even happened.”

We bring a broad range of cleaning products with us to your home, including air scrubbers and hydroxyl generators, to clean up the air. In some situations, foggers are necessary to help pull up any stubborn soot particles from various surfaces. Our technicians also have access to specialized cleaning agents that produce a chemical reaction that breaks the surface bond of the soot for more efficient removal.

There is nothing quite like having peace of mind that you do not have to worry about cleaning up fire damage on your own. This is why it is best to call SERVPRO of North Central Mecklenburg County at (704) 596-9700 so that we can get started!

For more about Mecklenburg County click here.

Why We Are The Best Choice In Charlotte After A Flood

4/9/2020 (Permalink)

We take temporary measures to stop any additional water from entering your home after a storm. We act fast to prevent further damage.

What Should I Do After My Garage Has Suffered Flood Damage?

IICRC-Certified Technicians at SERVPRO Can Begin Mitigating Flood Damage For Your Charlotte Home Within Hours of Your Call

Garages are built to withstand the elements, but when it comes to issues like flooding, the problem can quickly spread to other areas of your home if you have an attached garage. On top of that, the garage itself is not immune to water damage or contaminants brought in by floodwaters. These concerns still require professional cleanup to keep your home and its occupants safe. 

SERVPRO technicians are available 24/7 to address flood damage in your Charlotte home. These Institute of Inspection Cleaning and Restoration Certification (IICRC)-certified pros have access to specialized training and tools to implement a high standard of cleanliness. This system combats microbes, bacteria, and structural decay with a repair-first approach that strives to minimize structural and property losses when it is safe and feasible to do so. SERVPRO's cleanup efforts also include rebuilding services.

SERVPRO's Advanced Tools Ensure a High Standard of Clean

SERVPRO uses a variety of sophisticated technologies for flood damage mitigation and restoration, including: 

• Thermal imaging to detect moisture in and behind structures
• Detailed inventory systems operated on tablets
• Cloud storage systems for keeping records of salvaged documents that homeowners can access
• EPA-registered antimicrobials 
• Commercial-grade deodorization systems to remove odors from water damage and floodwater contaminants

If your power has been cut off by flooding, SERVPRO can provide power sources for all the tools needed to restore your home. 

Mitigation Means More Than Just Cleanup

After extracting water, removing soils, and drying your structure and its contents, SERVPRO can implement any necessary repairs to keep your garage safe. Services rendered can include repainting affected walls, patching up weep holes, installing insulation, repairing damaged studs and wall joists, and much more. If your garage area requires specialized cleaning services, like antiques or electronics restoration, SERVPRO can help you find licensed professionals that can take care of these services.  

SERVPRO of North Central Mecklenburg County offers a mitigation service that is Faster to Any Size Disaster. Call (704) 596-9700 to start the cleanup process.

See more about Charlotte.

Biohazard Cleanup In Charlotte

4/4/2020 (Permalink)

We’re Faster to Any Size Disaster!

When Does a Home Disaster Become a Biohazard Cleanup in Charlotte Properties?

There are various types of loss that a homeowner can experience; one of the worst creates the need for biohazard cleanup. Some of the situations that call for that can range from a sewage backup in the home to a drug lab or animal hoarding situation, just to name a few.

When any of these types of events occur in a Charlotte property, professional biohazard cleanup is a necessity because there can be airborne pathogens, toxins, bacteria and a host of other unhealthy issues that both residents of the home and pets should avoid contact with.

Why SERVPRO?
Safety is a priority for the technicians. They have advanced equipment and personal protective equipment (PPE), including HEPA respirators and eye protection, gloves, boots, and Tyvek white suits to ensure they work as safely as possible when handling biohazard-rated jobs.

Determining Risk
When dealing with a water-based property cleanup that may contain chemicals, sewage, or other harmful elements, the techs test the water to determine what is present in the water. Hence, they know precisely the types of cleaning agents to use to eradicate bacteria or other harmful components to make the water safer to handle.

Safety Measures During Mitigation
In many cases, only a portion of a residence gets affected by a situation needing careful handling during mitigation. SERVPRO techs may put up negative air chambers or simple containment over doorways and vents to prevent the spread of any harmful substance or airborne particulate that could affect other areas of the home. Air scrubbers also run during cleanup and assist with the capture of airborne matter within its HEPA filtration.

Final Inspection
Once the cleanup efforts get completed, the techs inspect the home to ensure that it meets the standards for sanitization. They use powerful antimicrobial and antibacterial cleaners to safeguard any surfaces exposed during mitigation get disinfected. This inspection may extend to the ductwork in the home if the HVAC was running, and the potential for harmful airborne particulate is present during cleanup.

SERVPRO of North Central Mecklenburg County is available 24/7 at (704) 596-9700 for any type of biohazard cleanup needed. The certified technicians have the safety equipment and tools necessary to make the loss to the property, “Like it never even happened.”

For more about Charlotte click here.

What makes us stand out from the rest? Let us give you one example!

9/5/2019 (Permalink)

Outstanding Sales Performance Award given at SERVPRO 50th convention sits proudly on Dan Kelly's desk

SERVPRO of North Central Mecklenberg County has won many awards in the past, but this one we are super proud of! Recently we received this award at SERVPRO's 50th convention located in Sacramento, California. Our owner, Dan Kelly, was one of the many recognized for having outstanding sale services provided to the community. What makes us different you ask? Here at SERVPRO North Central Mecklenberg County we go above and beyond the company's slogan "Like it Never happened". We have highly skilled professionals in and out of the office that  will make sure you are happy and satisfied once your project is completed! Would you like to see first hand on how we operate? Give us a call at 704-596-9700 and let us show you why SERVPRO is the right choice for you. 

Dont forget those pipes!!

8/16/2019 (Permalink)

Sometimes we forget that our pipes are just as important as any other season preparation for our homes or business properties. Here at SERVPRO North Central Mecklenburg County, we are the people to call when this happens! Before the summer ends, we have a few quick tips to make sure you avoid your pipes from bursting as well as getting them ready for Autumn!

OUTDOOR

1. Wrap outside faucets
2. Caulk around pipes where they enter the house
3. Disconnect garden hoses
4. Drain in-ground sprinkler systems

INDOOR

1. Let a stream of water run, if the temperature drops below freezing.
2. Open cupboard doors in the kitchen and bathroom.
3. Shut off and drain your water system if you are leaving home for several days.

Call SERVPRO today for all of your restoration needs at 704-596-9700! 

Summer Time in Charlotte

7/24/2019 (Permalink)

Summer has came along once more and your local SERVPRO of North Mecklenberg County is here to provide some quick tips! 

1. Hydrate in Advance- Try to prepare your body by drinking plenty of fluids beforehand. Of course on those days you will need to stay extra hydrated, but having your body prepared for the amount of sweat it will be giving off is a start to staying cool!
2. Dress for the heat- Some days we dont remind ourselves that we can stay cooler by simply wearing the right gear. Sun hats, UPF 50 shirts, etc are some of our favorites to keep around for these hot days!
3. Reduce heat by setting up a misting system-  While this obliviously doesn't cool down the temperature of the air, this does help to keep your skin moistened and cool you down by evaporating. You can make most of these systems for about $15.
4. Set up a shade Canopy-  For those cookouts, pool parties, or even just social gatherings. The better shade you have from the sun, the more you can enjoy these events comfortably. 

- But all in all, have some summer fun! There are so many places around Charlotte to spend with your family to stay cool! 

Why SERVPRO of North Central Mecklenburg County?

7/24/2019 (Permalink)

As many of you know working in different job fields the behind the scenes often goes unnoticed. A year and a half ago I- Nichole began working for SERVPRO of North Central Mecklenburg County. Working in the office has always seemed easy to me. For years I worked in higher education, but this has been different. SERVPRO of North Central Mecklenburg County isn't just a "job" to me. Why SERVPRO some might ask? Well, it all starts with community, communication, and customer service. SERVPRO of North Central Mecklenburg County has showed me how important it is to get involved with the customers. Many places of employment people are often simply just a number. The first week on the job it was great to see how personal the office staff and production teams can get. When I say personal NOOOO not being nosey, but just checking on the customers. A simple call, Hello this is Nichole from SERVPRO I just wanted to check on you. We have been doing some work at your home how are things going. Yeah it seems little, but it goes a long way. Not only is customer service and communication a big factor for SERVPRO of North Central Mecklenburg County, but community. I have never worked for a company that the owner loves to support local businesses, schools and all about bettering the area. When someone asks me where I am employed or what makes our franchise different from the rest, I have so many things to share and for that alone I know this is where I am supposed to be. 

Continuing Education

5/3/2019 (Permalink)

Sign In for Continuing Education Class

Here at SERVPRO of North Central Mecklenburg County we value learning and education. Dealing with restoration and construction there are always changes to rules and guidelines. Rules and guidelines don't just change for those completing the work, but standards change for insurance companies as well. April 26, 2019 we hosted a continuing education class at Davidson College. The topic of this class was Fire and Property Damage. The attendees of this class were insurance agents, adjusters, relators, and some of our very own technicians and supervisors. This class was a great learning experience to all and it was a great way for insurance adjusters to get education credits to keep license up and our technicians to stay certified with the IICRC. When people say WHY SERVPRO this is just one of many reasons.